Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). Placing an order through the site constitutes acceptance of the following terms and conditions.

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

Prices and Payment

All prices and charges on this site are in UK pounds. They include any VAT payable (most coffee products are currently excluded from VAT), but exclude delivery charges.

UK Delivery is free on all orders of £50.00 or over. Mainland UK orders totalling less than this amount shall be subject to a delivery charge of £8.50, offshore UK deliveries – £26.50, N.Ireland – £26.50.

Where We Deliver

Delivery must be to an address in the United Kingdom. Please make sure you keep the receipts which will accompany your order.

We aim to dispatch all orders as soon as possible after receipt – this will normally be within 48 hours. If an item is not available we will inform you via email of the delay.

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, CoffeeDrops.co.uk will collect them, and deduct the direct cost incurred from the refund.

Customer Support

Our customer support telephone number is 0800 804 8747 (standard call rate). Our staff are available from 9am -5pm Monday – Friday. Answer phone service available at all other times.

Complaints

CoffeeDrops.co.uk believes that all goods supplied are of the highest quality and attempt to provide an excellent service at all times. However, should any goods or aspect of our service not meet your expectations please let us know by emailing sales@coffeedrops.co.uk